Privacy Policy
ENEOS Pakistan
Commitment to Privacy
ENEOS Pakistan is committed to protecting and respecting personal information. We handle personal data in accordance with applicable laws and regulations of Pakistan, relevant international standards, the ENEOS Group Philosophy, the ENEOS Group Code of Conduct, internal governance policies, and this Privacy Policy.
This Privacy Policy explains how personal information is collected, used, stored, and protected when you interact with our website, products, or services in Pakistan.
General Privacy Information
1. Personal Information Protection Framework
We maintain a structured framework for the responsible handling of personal information. A compliance system is implemented and periodically reviewed to ensure alignment with legal and operational requirements. All directors, employees, and authorised personnel are required to comply with internal privacy policies and data protection obligations.
2. Management and Security of Personal Information
Appropriate technical and organisational measures are applied to ensure personal information is handled securely, accurately, and kept up to date throughout its lifecycle, including collection, use, storage, and deletion.
We take reasonable steps to prevent unauthorised access, misuse, loss, leakage, alteration, or destruction of personal data.
Where required, third party service providers may be engaged strictly for defined purposes. In such cases, contractual safeguards, confidentiality obligations, and appropriate supervision are implemented to protect personal information.
3. Purpose of Use of Personal Information
When personal information is collected, the purpose of use is clearly defined and communicated. Personal information may be used for the following purposes:
• Responding to enquiries from customers, distributors, partners, and prospective business associates
• Providing information on ENEOS products, services, and technical support
• Managing commercial transactions and contractual relationships
• Meeting legal, regulatory, and compliance requirements
• Conducting audits, reporting, and responding to lawful requests from authorities
Personal information may be used without prior notice where:
• Disclosure is necessary to protect life, health, property, or legal rights
• Disclosure is required for legitimate business operations
• Cooperation is required by government or regulatory authorities under applicable law
• The purpose of use is reasonably clear from the context of collection
4. Disclosure to Third Parties
As a general principle, personal information is not disclosed to third parties. Disclosure may occur only in the following circumstances:
• When user consent has been obtained
• When sharing is necessary with trusted service providers under confidentiality obligations
• When sharing within the ENEOS Group for operational or administrative purposes
• When disclosure is required by law, regulation, or court order
• When disclosure is necessary to protect safety, life, or property
5. Transfer of Personal Information Outside Pakistan
Where personal information is transferred outside Pakistan, including to ENEOS Group companies or overseas service providers, appropriate safeguards are applied to ensure adequate protection in accordance with applicable laws and international standards.
6. Use of Aggregated and Anonymised Data
We may use aggregated or anonymised data that does not identify individuals for purposes such as analytics, service improvement, and business planning. Such data cannot be linked back to individual users.
7. Requests, Access, and Corrections
Individuals may request access to, correction of, or deletion of their personal information, or request restriction of processing, subject to applicable legal requirements. Requests are processed after verification of identity and within a reasonable timeframe.
8. Updates to This Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in legal requirements or business practices. Updated versions will be published on this website.
Handling of Personal Information on This Website
1. Information Collected
Depending on website usage and services, the following information may be collected:
• Name, email address, phone number, address, country
• Company name, job title, and business details
• Enquiry details and communication preferences
• Website usage and interaction data
Information is collected and used strictly for the stated purposes.
2. Cookies and Tracking Technologies
This website may use cookies and similar technologies to:
• Improve website functionality and user experience
• Analyse traffic and usage trends
• Deliver relevant content and services
Cookies do not store personally identifiable information. Users may disable cookies through browser settings, although some features may be limited.
3. Access Logs
Non identifying information such as IP address, access time, and pages visited may be collected. This data is used for website administration, security monitoring, and performance improvement.
4. Cookie Control
Most website features remain accessible without cookies. Disabling cookies may restrict certain functions.
5. Security Measures
Secure Sockets Layer encryption is used where appropriate to protect data during online transmission.
6. Advertising and Analytics Services
Third party analytics or advertising services may be used. These providers may collect data in accordance with their own privacy policies. Users may opt out through the relevant third party mechanisms.
7. Policy Changes
Any changes to this Privacy Policy will be published on this website. Continued use of the website indicates acceptance of the updated policy.
Contact Information
For questions regarding this Privacy Policy or the handling of personal information, please contact us through the official contact page of the ENEOS Pakistan website.
Authorisation
Approved by
ENEOS Group Management
